FAQ
What is WildWar?
WildWar is a sustainable activewear brand designed to inspire confidence, strength, and healthier lifestyles. All our apparel is made with recycled polyester and produced on demand through our trusted manufacturing partner to reduce waste and avoid overproduction.
Are WildWar clothes unisex?
Yes. WildWar apparel is designed for everyone — all styles are unisex.
If you like it, it’s for you.
How do I choose my size?
Every product page includes a detailed size guide.
Since we cannot accept returns for ordering the wrong size, we recommend checking your measurements carefully before purchasing.
What materials do you use?
Our activewear is made primarily with recycled polyester (rPET) — a material created from recycled plastic bottles and packaging.
It reduces waste, requires significantly less energy to produce than virgin polyester, and helps prevent plastic from ending up in landfills or oceans.
Are your products sustainable?
Yes. Sustainability is at the core of WildWar.
We use recycled materials, produce items only when ordered, and ship from fulfillment centers closer to customers to reduce emissions.
How does made-to-order production work?
We begin manufacturing your item only after you place an order.
This helps us:
- Reduce textile waste.
- Avoid overproduction.
- Minimize environmental impact.
- Ensure every piece is freshly made for you.
Can I modify or cancel my order after placing it?
Because production starts quickly, modifications or cancellations are not always possible.
If you need help, contact us at contact.wildwar@gmail.com as soon as possible.
Where do you ship from?
Orders are fulfilled from production centers located in Europe and North America, depending on your location. This reduces delivery times and transportation emissions.
How long will my order take?
- Production time: 2–7 business days
- Shipping time: depends on destination and shipping method
Delivery estimates shown at checkout are not guaranteed, as delays may occur due to customs, carrier issues, or holidays.
Will I receive tracking information?
Yes. You’ll receive an email with a tracking link as soon as your order ships.
What if I entered the wrong address?
Please double-check your address at checkout.
WildWar is not responsible for packages lost, returned, or undelivered due to incorrect or incomplete addresses.
If a package is returned because of an address error, the customer is responsible for the reshipment cost.
Do you accept returns or exchanges?
Because every product is made-to-order, we cannot accept returns or exchanges for:
- Choosing the wrong size
- Change of mind
- Wanting a different color or style
- No longer wanting the product
Please review our size guide before ordering.
What if my product arrives damaged or defective?
If you receive a defective, damaged, or incorrectly printed item, we will replace it at no cost.
Please contact us within 30 days of receiving your order at:
📩 contact.wildwar@gmail.com
Include:
- Your order number.
- A description of the issue.
- Clear photos of the defect or damage.
Do I need to return the defective item?
In most cases, no return is necessary.
If a return is required, we’ll provide the correct return address once your claim is approved.
When can´t you offer a replacement or refund?
We cannot offer replacements or refunds if:
- The wrong size was ordered.
- You changed your mind.
- The package was not picked up or was refused.
- The address provided was incorrect.
- The claim is submitted more than 30 days after delivery.
What if my package is lost?
If your package is lost due to a carrier or fulfillment error, we will send a replacement at no cost.
If tracking shows the package as delivered but you didn’t receive it, please contact the carrier directly, as WildWar cannot refund or replace stolen packages.
Why made-to-order?
The fashion industry massively overproduces — up to 21% of garments end up unused in landfills.
Our model ensures we only produce what is actually needed, reducing waste and environmental impact.
Is your packaging eco-friendly?
Yes. Most orders are packed using PCR (post-consumer recycled) plastic, containing at least 70% recycled material, and in some regions up to 90–100%.
How can I reach you?
For any questions, issues, or support, you can contact us anytime:
📩 contact.wildwar@gmail.com
We’re here to help.